Terms & Conditions

Bell Group Code of Conduct:

As a family business of more than seven decades of service in South India, all our companies, hospitals, schools, colleges and charitable organizations of the Bell Group follow policies of fair trade. With strict business ethics and a moral code of conduct guided by Christian values, we have built this business on firm rock. It has withstood decades of external trials and disruptions which had humble beginnings as a small print shop in rural India. At Bell Printers, we stay true to our roots and guiding principles, and ensure that service is first in our company. We have endeavoured to follow the laws of the land with accuracy of legal compliance and to be servant leaders in this niche packaging landscape.

1. Manufacturing Processes:

Generations of packaging experience built by the company has led to a powerful culture of innovation led by a hive mind of incredibly busy bees of young men and women creating enterprising solutions in Packaging that are leading the world instead of copying from China or stealing concepts from the West. This has led to a vast number of our processes being proprietary with customized machinery manufactured in house or overseas with special technical expertise. We work extensively to ensure consistency in all our luxury packaging. However, there are often times when innovation can go wrong, and we may need to rework or modify packaging structures. We take it as a part of our everyday process and spend a vast amount of our resources on getting better everyday. We ensure our customers do not bear the brunt of the financial burden that involves making a better product everyday. However, if your product is unique and innovative, we seek your kind cooperation in allowing us leeway in terms of time extensions to solve new problems. We strive to always make sure we never repeat the same mistakes twice. Like opulent luxury cars with handmade perfection, we take care in each of our Luxury Boxes that we feel proud to make. We welcome more and more customers from around the world to bring your requests to us.

2. Right of Admission to serve reserved:

Unfortunately, every Tom, Dick and Harry wants a piece of the luxury packaging 'cake'. In India, a land of extremes, the professional rules of ethics are always seen to be optional. There are thousands of small printers, traders and even our own ex-employees who use our original products for their digital marketing, and pretend to come to us as customers when they fail in their attempt to do what we excel at. For this purpose, we reserve the right to choose our "customers", many of whom are thieves pretending to be customers with genuine needs. We do not entertain customers who have suspiscious sources of income, request under invoiced billing, requesting no tax to be included in final delivery, offer unsubstantiated cash payments, requesting duplication of an existing brand that is not theirs. In addition to this, we do not print certificates, cheque books, bank-related stationery, any items of religious nature (no Gods or Goddesses), items of political inclination, officially banned books or literature, duplicate trademarked products, pornography or items we consider to be inciting any group or denomination of people. We strictly adhere to this policy, and it is non-negotiable.

3. Cancellations, Returns and Refunds:

We thank you for your trust in Bell, and eventual decision to purchase our products. We sincerely hope you are happy with your purchase. Generally orders cannot be cancelled once they are placed. Our ERP systems are connected with suppliers who immediately ship raw materials when orders are confirmed. In rare cases, we can offer a partial refund if the material you have chosen for your boxes is a fast moving item. However, as each box made in our factory is custom produced, refunds if any, will need to be authorised by the QA Manager and approved by our directors. Based on the complexity of the boxes, refunds or return of advances can be requested only for manufacturing defects, within 7 days of receiving the boxes. A maximum of 50% refund is possible if the order is cancelled within 7 days of confirmation and transfer of funds. No cancellations of orders are possible after 7 days. If an advance was transferred for the order, it can be held as credit for the next order and a revised quote can be given after 7 days. It is the sole discretion of Bell Printers (P) Ltd for refunds and will only be considered if you promptly return the Boxes to us immediately from the date of receipt of boxes at your end. We may replace the boxes only if they have sufficient proof that they were defective or damaged on opening at the customer's premises. All returned boxes without any branding on the box must be new, without scratches and in unused condition, with all original exterior packaging cartons and accessories attached. They maybe debranded and sold. Unfortunately, we can not be held responsible for any transit damages, and you will be responsible for paying for your own shipping costs for returning the boxes. Most of our refunds tooks 7 - 30 working days to process and settle in your account.

The following items cannot be exchanged:

• Custom designed boxes
• Custom printed boxes
• Reprocessed boxes at Customer end
• Used boxes

4. Complaints & Resolutions:

Complaints if any, are managed by our Resolution Center. All complaints must be reported to Bell Printers in writing within 5 business days from the date of receipt of the Boxes at your end. Our QA team and management will investigate on an individual, case by case basis, and respond to the complaint promptly. This may or may not result in a refund or credit depending on the findings of the investigation by the Quality Assurance department.

5. Legal Escalations and Contracts

Many projects in Bell Printers are under international contracts (Non Disclosure Agreements) by Multi National Companies. We strive to ensure that terms of legal contracts are met promptly. After the explosion of the Entrepreneurial Boom in recent years, fuelled by the Instagram Small Business culture where even teenagers operate businesses, there is no clear line between who is defined as a authentic, prolific and legitimate customer. There are many overnight "companies" or "would-be-companies" (with no Tax registrations, no assets or even a physical presence)- These people often pose as Business Owners authoritatively commanding and abusing our staff. The Management reserves the right to disconnect these cases at any time, without question. In case of continued nuisance, often in the form of "we have recorded your calls and will use them against you" - the most common 'threat' that they think is on us- they do so without realizing that it is illegal in India to record without consent and would fall on deaf ears at court. We actively engage in rooting out the weeds in the system trying to steal or weaken our processes. In rare cases, we reserve the right to impose legal escalations on these people.

6. Payment Terms:

At Bell Printers, our payment terms are designed to ensure a smooth and efficient transaction process. When you place an order for our luxury packaging, payment is due upon order confirmation. We offer a variety of payment methods to accommodate your convenience, including credit card payments, bank transfers, and secure online payment gateways. These options ensure flexibility for our customers. To expedite the production process, we kindly request that invoices are settled promptly.

7. Pricing and Quotes:

Transparency is a cornerstone of our business. We understand that pricing can be subject to fluctuations due to factors like changes in raw material costs and the complexity of design requirements. Therefore, the quotations we provide are typically valid for a period of 5 days. After this period, we may need to reevaluate the pricing to reflect any adjustments in the market.

8. Design Approval:

Your satisfaction with the design of your luxury packaging is of paramount importance to us. Before we begin production, we seek your approval for the custom design you've chosen. To facilitate this, we offer digital proofs for your review and confirmation. Please keep in mind that any changes requested after design approval may incur additional charges.

9. Shipping and Delivery:

The safe and timely delivery of your order is a top priority for us. We offer a range of reliable shipping options to guarantee that your luxury packaging reaches you securely and within the expected timeframe. If, for any reason, you encounter shipping delays or issues, please don't hesitate to contact our dedicated customer support team for immediate assistance.

10. International Orders:

For our valued international customers, it's important to note that when placing international orders, you are responsible for handling customs clearance, import duties, and any applicable taxes imposed by your respective countries. Rest assured, we provide the necessary documentation to facilitate this process and ensure the smooth arrival of your order.

11. Intellectual Property:

Respecting intellectual property rights is a fundamental principle we uphold. When providing logos, designs, or trademarks for your packaging, it is your responsibility to ensure you have the necessary rights to use them. We are committed to maintaining the highest ethical standards in this regard.

12. Sustainability Commitment:

At Bell Printers, we are deeply committed to sustainable packaging solutions. We systematically align our practices with the United Nations' Sustainable Development Goals (SDGs), integrating them into our core values and operations. Our dedication to environmental responsibility extends to offering eco-friendly materials and a continuous effort to reduce our carbon footprint. Join us in making conscious and responsible choices that contribute to the well-being of our planet.

13. Confidentiality:

Your trust in us is paramount. We treat all customer information and designs with the utmost confidentiality. If needed, we are open to arranging non-disclosure agreements to safeguard your proprietary information.

14. Minimum Order Quantity (MOQ):

Certain products may have a minimum order quantity requirement specified in your quotation. These requirements are in place to ensure efficient production and are communicated clearly.

15. Quality Assurance:

Quality is at the core of our luxury packaging. Each item undergoes rigorous inspection before shipment to maintain our high standards. We are dedicated to delivering excellence.Our luxury boxes are handmade. Sharp Edged boxes have repeatable perfection and accuracy. If your order is less than 1000 boxes without sharp edges, there may be slight imperfections due to low MOQ. This is globally accepted by all our international customers

16. Color Accuracy:

While we strive for color accuracy in our luxury packaging, it's essential to understand that variations may occur due to various factors, including different printing methods, materials, and even lighting conditions during photography. These variables can affect the appearance of colors on the final product. To ensure that your expectations are met, we recommend reviewing physical proofs of your packaging before proceeding with full-scale production. This step allows you to assess the color accuracy and make any necessary adjustments to align with your brand's aesthetics.

17. Storage Recommendations:

To maintain the pristine condition of your luxury packaging, proper storage is imperative. We advise storing your packaging items in a cool, dry location, away from direct sunlight and extreme temperature fluctuations. Exposure to these conditions over time can potentially affect the integrity of the materials and the appearance of your packaging. By adhering to these storage guidelines, you can extend the longevity of your luxury packaging and ensure it remains in perfect condition until it reaches your customers' hands.

18. Customer Testimonials:

We greatly value our customers' experiences and the projects we collaborate on. With your consent, we may request to feature completed projects on our website or in our marketing materials as testimonials. This provides a platform for you to share your unique packaging journey with Bell Printers. Your testimonials not only showcase the quality and dedication we offer but also serve as a source of inspiration for others looking to elevate their packaging solutions. Rest assured that we will always seek your permission before featuring your project, respecting your privacy and preferences.

19. Force Majeure:

In our commitment to transparency, we acknowledge that unforeseen events can disrupt even the best-laid plans. Force majeure events, such as natural disasters, strikes, government actions, or other unforeseeable circumstances beyond our control, may impact our operations and, consequently, the timelines associated with your luxury packaging order. In such cases, Bell Printers is not liable for any delays or non-performance arising from these exceptional events. We understand the frustration such situations can cause and will work diligently to minimize disruptions while prioritizing the safety and well-being of our team.

20. Data Protection:

Bell Printers takes data protection and privacy seriously. When you engage with us and share personal information, rest assured that your data is handled in accordance with our privacy policy. We collect and process personal data exclusively for order fulfillment and communication purposes. We employ robust security measures to safeguard your data against unauthorized access or breaches. Your trust in us is paramount, and we are committed to maintaining the highest standards of data protection and privacy compliance.

21. Industry Compliance:

Different industries may have specific regulations and standards related to packaging. We understand the importance of compliance in meeting industry-specific requirements. If your luxury packaging project necessitates adherence to such regulations, please inform us so that we can collaborate effectively to ensure that your packaging meets all necessary standards and certifications. Our experienced team is well-versed in industry-specific compliance and can guide you through the process.

22. Artwork Ownership:

Unless otherwise agreed upon in writing, the ownership of artwork and designs created by Bell Printers remains with our company. We retain the rights to these creative assets, allowing us to protect our intellectual property and innovations. If you require ownership or licensing of specific artwork or designs, we can discuss a separate agreement to address your needs and preferences.

23. Resale of Our Products:

Our luxury packaging is primarily intended for end-users and projects specified in your order. While we appreciate your interest in our products, we generally discourage the resale or redistribution of our items without prior written consent. Reselling our products may involve unique considerations and agreements, which we are open to discussing on a case-by-case basis to ensure a mutually beneficial arrangement.

24. Sample Requests:

We understand the importance of making informed decisions regarding your luxury packaging. To assist in this process, we offer samples for select products. Samples allow you to physically assess the quality, materials, and design of your packaging before proceeding with a full-scale order. Please note that sample costs and shipping fees may apply, and our team will provide specific details and guidance regarding sample requests.

25. Limited Liability:

Our commitment to quality is unwavering, and we take great care to ensure the excellence of our luxury packaging. However, it's important to acknowledge that our liability is limited to the value of the product supplied to you. While we strive to provide exceptional products and services, we are not liable for any indirect or consequential losses or damages that may result from the use of our packaging. We recommend reviewing our terms and conditions to gain a comprehensive understanding of our liability limitations.

26. Product Care Instructions:

To ensure the longevity and pristine appearance of your luxury packaging, we provide specific care instructions tailored to the product's materials and design. Following these guidelines will help you maintain the visual appeal and structural integrity of your packaging items. These care instructions are included with your packaging and offer valuable insights into how best to handle, store, and showcase your luxury packaging to your customers.

27. Product Liability Insurance:

Bell Printers maintains product liability insurance to provide additional assurance to our customers. This insurance coverage is in place to address potential product defects or issues that may arise during the manufacturing or use of our luxury packaging. While we take all necessary precautions to ensure quality, this insurance serves as an added layer of protection and peace of mind for our valued clients.

28. Regulatory Compliance:

Different industries and regions may have specific regulations and standards that pertain to packaging materials and design. It's essential to adhere to these regulations to ensure the legality and safety of your luxury packaging. At Bell Printers, we are well-versed in navigating industry-specific compliance requirements and can assist you in ensuring that your packaging meets all necessary standards and certifications. Our commitment to excellence extends to compliance with all applicable regulations, and we will work closely with you to ensure that your packaging is fully compliant.

29. Amendments to Terms:

Bell Printers reserves the right to amend these terms and conditions as needed to address evolving business practices, industry standards, or regulatory changes. In the event of any modifications to these terms, our customers will be duly notified in advance. We believe in transparency and clear communication, and any changes made to these terms will be done with the best interests of our customers in mind. We encourage our customers to review these terms periodically to stay informed about any updates.

30. Feedback and Suggestions:

We highly value the insights, feedback, and suggestions provided by our customers. Your input is invaluable in helping us improve our products and services continually. If you have any feedback or suggestions regarding your experience with Bell Printers, whether positive or constructive, we encourage you to share them with us. Your feedback serves as a catalyst for our ongoing efforts to enhance the quality, efficiency, and customer satisfaction levels we deliver.

31. Language of Communication:

To ensure clear and effective communication, we request that all interactions with Bell Printers be conducted in the English language. English is our primary language of communication, allowing us to understand your needs and requirements accurately. By using English as the language of communication, we can minimize misunderstandings and facilitate smooth and efficient interactions throughout your luxury packaging journey with us.

32. Export Restrictions:

When placing orders for international delivery, customers must be aware of and compliant with export regulations and restrictions applicable in their respective countries. Export regulations may vary depending on the destination country and the nature of the products being shipped. Customers are responsible for understanding and adhering to these regulations to facilitate the successful delivery of their luxury packaging orders. At Bell Printers, we are committed to providing the necessary documentation and support to help customers navigate these export restrictions and ensure the smooth arrival of their orders.

33. Product Documentation:

We understand the importance of comprehensive product documentation, including certificates of compliance or origin, for certain industries and projects. If your luxury packaging order requires specific documentation, please inform us at the time of ordering. Our team will work diligently to provide the necessary documentation to meet your project's requirements. We aim to streamline the documentation process to ensure that your packaging conforms to all necessary standards and regulations.

34. Rescheduling Orders:

We recognize that circumstances may arise that require the rescheduling of orders. Requests for order rescheduling must be submitted in writing and are subject to approval by our production team. While we strive to accommodate such requests whenever possible, they may be subject to constraints based on production schedules, materials availability, and other factors. Our team will work closely with you to assess the feasibility of rescheduling your order and provide guidance on the best course of action to meet your project's needs.

35. Artwork Revisions:

During the design and production process, it's not uncommon for customers to request revisions to artwork or design elements. However, it's important to note that significant revisions requested after initial design approval may incur additional charges. These charges are assessed to cover the costs associated with reworking or modifying the design and ensuring that it aligns with your updated requirements. We recommend that any desired revisions be communicated as early as possible in the design process to minimize potential costs and ensure a smooth workflow.

36. Product Dimensions:

Product dimensions are critical specifications that directly impact the fit and functionality of your luxury packaging. To avoid any discrepancies or issues with your order, we provide detailed product dimensions in our quotations. It's essential to review these dimensions carefully to ensure that they align with your specific requirements. By doing so, you can be confident that your luxury packaging will accommodate your products seamlessly and meet your expectations regarding size and fit.

37. Indemnity:

Customers engaging with Bell Printers agree to indemnify and hold our company harmless against any claims, damages, or liabilities that may arise from the use of our products. This indemnity clause is designed to protect both parties and ensures that any potential claims or disputes related to the packaging are addressed responsibly and fairly. It underscores the importance of open communication and cooperation in resolving any issues that may arise during the course of your luxury packaging project.

38. Complaint Escalation:

To protect our innovations, trade secrets, and intellectual property, we request that customers refrain from engaging with competitors during active projects with Bell Printers. This non-compete agreement is designed to safeguard the unique designs, processes, and concepts that are integral to our luxury packaging solutions. By respecting this agreement, you contribute to the continued success and innovation of our company, ensuring that our products remain distinctive and unparalleled in the market.

39. Non-Compete Agreement:s

Many projects in Bell Printers are under international contracts (Non Disclosure Agreements) by Multi National Companies. We strive to ensure that terms of legal contracts are met promptly. After the explosion of the Entrepreneurial Boom in recent years, fuelled by the Instagram Small Business culture where even teenagers operate businesses, there is no clear line between who is defined as a authentic, prolific and legitimate customer. There are many overnight "companies" or "would-be-companies" (with no Tax registrations, no assets or even a physical presence)- These people often pose as Business Owners authoritatively commanding and abusing our staff. The Management reserves the right to disconnect these cases at any time, without question. In case of continued nuisance, often in the form of "we have recorded your calls and will use them against you" - the most common 'threat' that they think is on us- they do so without realizing that it is illegal in India to record without consent and would fall on deaf ears at court. We actively engage in rooting out the weeds in the system trying to steal or weaken our processes. In rare cases, we reserve the right to impose legal escalations on these people.

40. Health and Safety:

The health and safety of all individuals, including visitors to our facilities, are of paramount importance to us. We maintain strict health and safety guidelines and regulations to ensure a secure environment for our team and guests. Visitors to our facilities are expected to adhere to these safety measures and comply with any instructions provided by our staff. These precautions are in place to prevent accidents, promote well-being, and create a safe working environment for all.

41. Governing Law:

These terms and conditions are governed by the laws of India. In the event of any disputes or legal matters arising from our business interactions, the jurisdiction for resolution will be the courts located in Tamil Nadu, India. This clause clarifies the legal framework under which any potential disputes or legal matters will be addressed, providing a clear understanding of the legal context within which our business operates.

42. Discontinued Products:

From time to time, certain products or materials used in our luxury packaging may be discontinued or no longer available. In such cases, we will notify customers and explore alternative solutions to ensure that your project's requirements are met. This proactive approach ensures that your packaging remains consistent and aligned with your branding and specifications, even if certain materials or components become unavailable.

43. Warranty Information:

We offer warranties on specific products to provide additional assurance to our customers. The details of these warranties, including their duration and coverage, will be provided along with the product documentation. Warranties serve as a commitment to the quality and durability of our luxury packaging products, offering peace of mind to our valued clients. Please refer to the specific warranty information provided with your product for a comprehensive understanding of its terms and conditions.

44. Accessibility:

At Bell Printers, we are committed to ensuring that our services and facilities are accessible to all individuals, including those with disabilities. We recognize the importance of inclusivity and work to create an environment that accommodates the diverse needs of our customers and visitors. Our team is trained to provide assistance and support to individuals with disabilities, ensuring that they can engage with us comfortably and access our services without any barriers.

45. Ethical Sourcing:

We take ethical sourcing practices seriously and hold ourselves to high standards in this regard. We expect our suppliers to share our commitment to ethical practices, including fair labor, responsible sourcing of materials, and environmentally friendly processes. By adhering to ethical sourcing principles, we collectively contribute to a sustainable and responsible supply chain. Our dedication to ethical sourcing ensures that our luxury packaging solutions are aligned with values that prioritize people and the planet, further reinforcing our commitment to sustainability.

46. Customer Responsibility:

We consider our customers as essential partners in the luxury packaging process. To ensure a seamless experience, it is imperative that customers provide accurate and complete order details. This includes furnishing the necessary artwork files, specifications, and any other relevant project information. By collaborating closely with our team and sharing comprehensive project details, you play a crucial role in facilitating the efficient execution of your luxury packaging project. Effective communication and timely provision of information enable us to meet your expectations and deliver a final product that aligns perfectly with your vision.

47. Trade Shows and Exhibitions:

Periodically, Bell Printers may showcase our luxury packaging products at trade shows, exhibitions, or industry events. Customers who have partnered with us for unique packaging solutions may be invited to participate in these events to display their projects. This provides an opportunity to gain exposure and recognition for your brand and packaging designs within your industry. Participation in trade shows and exhibitions is entirely optional, and we extend these invitations as a gesture of appreciation for our collaborative partnerships.

48. Product Customization:

Customization lies at the heart of our luxury packaging offerings. We understand that each customer's needs and branding requirements are unique. Therefore, we offer a range of customization options to cater to your specific preferences. Whether you seek personalized designs, unique materials, or tailored finishes, our team is dedicated to collaborating with you to bring your vision to life. We will provide guidance on customization possibilities and pricing to ensure that your luxury packaging aligns perfectly with your brand identity and objectives.

49. Review of Terms:

We encourage our customers to review these terms and conditions periodically. As our business evolves and industry standards shift, it is essential to stay informed about any updates or changes to our policies and guidelines. We believe in transparency and clear communication, and any amendments made to these terms are done with the best interests of our customers in mind. By staying informed and regularly reviewing these terms, you can maintain a comprehensive understanding of the policies that govern your luxury packaging journey with Bell Printers.

50. Customer Satisfaction:

Your satisfaction is at the core of our commitment to excellence. Throughout your engagement with Bell Printers, we prioritize your needs, preferences, and feedback. We have established dedicated customer support channels to address any concerns or questions you may have. Our team is readily available to assist you, whether it's clarifying inquiries, addressing issues, or providing guidance. Your satisfaction is our measure of success, and we are dedicated to ensuring that every aspect of your luxury packaging experience with Bell Printers exceeds your expectations. We welcome your input and are committed to delivering a level of service that leaves you delighted with the end result of your luxury packaging project.

NDA Cancellation Information

Bell Printers reserves the unequivocal right to cancel any Non-Disclosure Agreement (NDA) signed with its clients under the following circumstances: unproductive quotation requests, absence of sample making initiation, failure to materialize mass production from discussed projects, non-disclosure of tangible business value during enquiries, and parallel processing of multiple enquiries with no apparent closure or conversion into orders. The commitment to convert enquiries into orders is paramount, and if, after due consideration, no closure is achieved on a discussed project with a prospect of order conversion, Bell Printers may cancel the associated NDA. Notice of cancellation will be promptly provided to the involved parties, and the decision to cancel an NDA is at the sole discretion of Bell Printers, exercised with prudence and in accordance with the outlined terms and conditions. By engaging in business discussions with Bell Printers, clients implicitly agree to these terms and conditions.